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Key Performance Indicators (KPIs)

ICTO has some Key Performance Indicators (KPIs) to evaluate the performance of critical services we provide to UM members and indicate major IT resource utilization.

Service Availability

Service availability measures the uptime of services for 7 days a week and 24 hours a day. The measurement excludes downtime for scheduled maintenance.

Key Performance Indicator Target Actual Performance Duration
Internet Connection Availability 99.5% 100% Jan. to Dec. 2017
Wireless Network Availability of Controllers 99.5% 99.99% Jan. to Dec. 2017
% of AP Availability 99.5% 99.98% Jan. to Dec. 2017
Staff Email Availability 99.5% 99.91% Jan. to Dec. 2017

Utilization of IT Resources

Utilization of IT resources indicates the usage of the services within the specified duration.

Key Performance Indicator Duration Utilization Average Utilization
Maximum Concurrent WiFi User Per Day Jan. to Dec. 2017 10,318 View Utilization
Internet Bandwidth Utilization Jan. to Dec. 2017 624 Mbps

674 Mbps

View Internet Connection

View  UM – Local ISP (MIX) Connection

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