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Performance Pledge

Mission

  • ICTO will maintain the leadership in information technology in Macau and develop a ubiquitous computing environment on campus that provides intelligent interfaces to support all related areas of teaching, research and administration.
  • ICTO will provide advanced computing facilities, professional service and technical support, and quality information system services to our academic and administrative users that will foster community spirit for scholarly activities leading to academic excellence.

Performance Pledge

PP ServiceService Quality Indicator ProcessTotal no. of casesNo. of Non-Compliance casesCompliance % in year 2020Reason for non-compliance
Printing ServiceApplication for Printing Quota AdjustmentComplete within 2 working days77100.0%

PP Service Target Group

  • Students of the University

Scope of the pledged service

ICTO provides a fee-based printing service for students of University of Macau. In case of printing problem, or print out with unacceptable quality due to low toner, students can fill in a Printing Quota Adjustment Application Form online. ICTO will check and consider re-crediting the quota to students.

Suggestions

If you have any comments, please feel free to send to ICTO:

Address :
Room 2017, Administration Building N6,
Avenida da Universidade,Taipa, Macau, China

Tel. :

(853) 8822 8616
Fax :
(853) 8822 2408
Email :@
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