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Windows 10


Windows 10 is an operating system designed by Microsoft for use on PCs, laptops and mobile devices. Windows 10 has a lot in common with Windows 7 but there are some new features, these include new start menu and layout, flexible and customizable interface, performance improvements and enhanced security. You may explore Windows 10 new features here.

ICTO offers Windows 10 Enterprise LTSB (Long-Term Servicing Branch) edition to ICTO issued computers. Windows 10 Enterprise LTSB  is based on Windows 10 excludes Windows Store, Cortana, Microsoft Edge and other bundled apps. This edition is to ensure that the operating system can fit in with the needs of general office usage and be compatible with all University applications.

Transition to Windows 10

Microsoft has announced the end of extended support for Windows 7 on 14 January, 2020. End of support means Microsoft will no longer provide automatic fixes, security updates and technical support for Windows 7. To prepare for this, ICTO will arrange operating system upgrades from Windows 7 to Windows 10 gradually for all computers issued by ICTO.

ICTO carried out the campus wide upgrade of Windows to version 10 starting from December 2017. All newly installed computers will have Windows 10 installed by default.

During December 2017 to March 2018, we had upgraded over 650 desktop and notebook users.

Starting January 2019, ICTO continues to arrange upgrade of over 400 desktop and notebook users. For other users, we will upgrade the computers gradually according to the computer’s years of use.


The list of standard software we installed on Windows 10 is listed here.

Some legacy applications used in the University do not work on Windows 10, e.g. Oracle 6i Form.  For this, We provide Virtual Desktop Infrastructure (VDI) to facilitate our users running legacy applications with an older operating system inside Windows 10 environment. See FAQ.

Learn more


To help you navigate the changes after upgrading to Windows 10, we’ve collated a selection of resources to highlight it’s key changes and new features.

Please visit ICTO Knowledge Base for more information.


Training sessions will be arranged corresponding to the upgrade process. Regarding upcoming training information, please check our announcement in E-bulletin Board.


Eligible Users

  • All staff

Service Available Hours

  • Mon – Sun
    24 hours

Service Support Hours

  • Mon – Thu
    09:00 – 13:00
    14:00 – 17:45
  • Fri
    09:00 – 13:00
    14:00 – 17:30

Support / FAQs