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Beware of Ransomware!

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Users are advised to uninstall QuickTime for Windows immediately

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Two critical security vulnerabilities affecting QuickTime for Windows were discovered

Due to the discovery of two critical security vulnerabilities that would not be patched, users of QuickTime player for Windows are advised to uninstall the program as soon as possible.

Apple has ended the support for QuickTime for Windows and will not provide patches for the security vulnerabilities for the said software on the Windows platform. As such, users are strongly recommended to uninstall QuickTime to protect personal computers from possible exploits.

Please note that this does not apply to QuickTime on Mac OSX.

Here are the steps to uninstall QuickTime from your Windows computer:

For Windows 7:

  1. Press the “Start button”.
  2. Select “Control Panel”.
  3. Choose “Programs and features”.
  4. Find QuickTime in the list of programs, and select “Uninstall”.

For more information about the security vulnerabilities associated with QuickTime, please visit the following link: http://zerodayinitiative.com/advisories/ZDI-16-241/

If you have any further queries, please feel free to contact our Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : @

Information and Communication Technology Office

Friendly Reminder: Beware of Phishing Emails and Ransomware

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Sample of Phishing Email

Sample of Phishing Email

Sample of Phishing Website

Sample of Phishing Website

Dear Users,

You may have received email similar to the above phishing email, which seems to be sent by ICTO.

Please DO NOT RESPOND to this kind of emails which purposely asking for your user name and password. ICTO will NOT ask you for these information through email or web page.

In addition, many Ransomware have been spreading quickly through massive spam campaigns and compromised websites. Data will be unrecoverable due to encryption by Ransomware. Therefore, please avoid opening suspicious emails and backup the files on your computer regularly. The following are some known spam title:

  • ATTN: Invoice J- [RANDOM NUMBERS]
  • Your booking [RANDOM NUMBERS] is confirmed
  • Payment ACCEPTED [RANDOM NUMBERS]
  • FW: Invoice 2016-M # [RANDOM NUMBER]

If you have any further queries, please feel free to contact our Help Desk.

ICTO Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5) (eMap)
Telephone : 8822 8600
Email : @

Thanks for your attention.

Information and Communication Technology Office

Please update your NOD32 Anti-virus Software (Home Edition) on or before 15 March, 2016

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To: All Users

All staff, undergraduate and postgraduate students of the University of Macau are entitled to install ESET Anti-virus software on one their personally owned computer. Please follow the steps below to get the license and ESET software.

If you have installed ESET software on your personally owned computer before 15 February, 2016, please apply for the new license, otherwise it will expire on 15 March, 2016.

For office computers in campus, the new license will automatically be updated. Users do not need to apply it individually.

License Application and Renewal Procedure

  1. Visit and log in the web page https://account.icto.um.edu.mo;
  2. Apply “ESET SMART SECURITY” and click the “Submit” button;
  3. Then the Serial Number and the related information* will be displayed;
  4. Please visit the link, input the Serial Number and complete the registration;
  5. Once the product registration is completed, the system will send an email which contains the Username, Password and Download link to the registered email address;
  6. Before you update, download and install the ESET Smart Security, please follow the instructions in the FAQ link displayed on the same webpage.

*ESET Smart Security 1 year full version license for all schools’ / universities’ home-use will expire in 365 days after registration.

For more information about NOD 32 and how to update the license, please visit our anti-virus home page for home users and FAQ.

Should you have any enquiries, please feel free to contact ICTO Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : @

Information and Communication Technology Office

Microsoft Termination of Security Updates for Older Versions of Internet Explorer & Windows 8 on 12th January, 2016

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To: All students

Referring to the news released by Microsoft, security updates, compatibility fix and technical support will no longer be provided for older versions of Internet Explorer (IE 8, 9 and 10) starting from 12th January, 2016.

If you are still browsing websites with IE 8, 9 and 10, for preventing security flaws and threats, it is recommended to update the version through Microsoft website as soon as possible.

http://windows.microsoft.com/en-us/internet-explorer/download-ie

Meanwhile, 12th January 2016 was also the last day for Windows 8 security patches update from Microsoft. If the operating system of your personal computer is Windows 8, in order to protect the computers from security threats, you can choose to upgrade it to Windows 8.1 or Window 10 for receiving continual security updates from Microsoft.

For more detail, you can refer to the links:

In addition, the next version of Student Information Web Services (SIWEB) is being revised to support the latest version of web browsers. At this moment, there might be display problem on Add/Drop function with IE 11. You can fix it with the configuration of “Compatibility View Settings” of IE 11. For more details, please refer to following link:

http://isw.um.edu.mo/images/browsercompatibility.pdf

Should you have any enquiries, please do not hesitate to contact our Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
Email : @
Information and Communication Technology Office

Urgent Notice: Beware of Phishing Email Looks like sent by “ICTO Help Desk”

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Sample of Phishing Website

Sample of Phishing Website

Sample of Phishing Email

Sample of Phishing Email

To: All Users

You may have received email similar to the above phishing email, which seems to be sent by ICTO.

Please DO NOT RESPOND to this kind of emails which purposely asking for your user name and password. ICTO will NOT ask you for these information through email or web page.

Thank you for your attention! If you have any further queries, please feel free to contact our Help Desk。

Help Desk Contact
Location : Room 2085, 2/F, Central Teaching Building (E5) (eMap)
Telephone : 8822 8600
Email : @

Information and Communication Technology Office

Tips for Preventing Phishing Attacks

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Tips for Preventing Phishing Attacks

The recent cyber attacks become more fierce and sophisticated. We keep receiving phishing emails. Some phishing emails masqueraded them as good as legitimate emails and are targeted at our users. Similar incident happened a couple of days ago that quite a number of staff members thought that a phishing email was a legitimate one from ICTO and responded to the email, therefore has disclosed their account information.

Reporting phishing emails

In order to prevent disclosure of account password or falling victim to such attacks, if you receive an email you are not sure about, please forward the suspicious email to @ or call the ICTO Help Desk at 8822 8600. ICTO will try her best to block the phishing emails from the campus systems and inform our user as soon as possible, so as to prevent others from falling into the Phishing attack.

What remedies should take if you have responded

If you have responded to a phishing email, please change your password as soon as possible by visiting http://www.umac.mo/icto/password_staff.html.

If your account has already been used by hacker, ICTO would disable your account temporarily and provide you with assistance as soon as possible, thus to minimize the lost.

IT Security Seminar on 26 August, 2015

In order to share knowledge about IT security, ICTO will arrange a seminar with the topic related to phishing prevention on ICTO IT Week. We have invited experts from NOD32 (Hong Kong) to introduce guidelines on safety network and computer usage. You are welcome to join the seminar!

Topic: How to avoid being phished?
Date: 26/08/2015
Morning Session: 11:00 – 12:00
Afternoon Session: 15:00 – 16:00
Venue: Student Activity Centre, E31-G019

Should you have any enquiries, please do not hesitate to contact our Help Desk.

Help Desk
Location : Room 2085, 2/F, Central Teaching Building (E5), eMap
Telephone : 8822 8600
email : @

Information and Communication Technology Office