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Information Management Section (IMS)

Our Vision

To be one of the most reliable partners of the UM administrative departments, providing quality service to users.

Missions

  • Provision of application development services for the University core administrative information systems;
  • Provision of application technical support services for the University core administrative functions;
  • Maintenance of the data warehouse and provision of data analysis to University management;
  • Maintenance of the infrastructure of core administrative information systems.

Strategies

  • To develop service-oriented information systems;
  • To promote the full use of existing information systems in administrative departments;
  • To ensure our products and services are aligned with UM strategic directions;
  • To evolve our products and services to meet the ever-changing needs of departments;
  • To ensure the reliability of our information systems by delivering systems with high performance, availability and security.

Major Administrative Information Systems / Services and Projects

Section Members

Responsible For

Administrative Information System Development Services

Develop and maintain the core business administrative information systems for the University:

  • Understand the University core administrative businesses information and processes;
  • Gather and analyze business and user requirements;
  • Advise the business design with information technology;
  • Design and develop secure and reliable information systems to streamline the administrative procedures;
  • Adopt industry best practices for enterprise information systems.

Data Warehousing Services

Develop and maintain the data warehouse system:

  • Gather and analyze business and user requirements;
  • Design and develop the data warehouse system to provide dashboards and reports for data analysis;
  • Adopt industry best practices for enterprise data warehouse system.

Quality Assurance & Applications Support Services

Quality Assurance & Applications Support team serves in the following areas:

  • Quality assurance on system development
  • Application support
  • Delegation setting
  • User account management
  • Technical support for eForm service

Infrastructure System and Technologies

Setup, develop and maintain the information system infrastructure adopted by IMS.