Scope of Service

ICTO Help Desk provides technical support and services to all staff and students of the University on the computing facilities, applications and network services provided by ICTO.  Help Desk offers various ways to provide supporting service, which include phone support, email support, remote support and onsite support.

Location:	Room 2085, 2/F, Central Teaching Building (E5)
Map:	Click here
Telephone:	8822 8600
Email:	icto.helpdesk
IT Service Management System: (For Staff)	https://itservice.umac.mo
Service Hours:	Monday to Thursday 9:00am to 1:00pm and 2:00pm to 5:45pm
	Friday 9:00am to 1:00pm and 2:00pm to 5:30pm
	Closed on Saturdays, Sundays and Public Holidays