Information and Communication Technology Office (ICTO) | Information Management Section (IMS) | Information and Communication Technology Office (ICTO)

Information Management Section (IMS)

Provision of application development services for the University core administrative information systems;
Provision of application technical support services for the University core administrative functions;
Maintenance of the data warehouse and provision of dashboard and reporting services.

To develop service-oriented information systems;
To promote the full use of existing information systems in administrative departments;
To ensure our products and services are aligned with UM strategic directions;
To evolve our products and services to meet the ever-changing needs of departments;
To ensure the reliability of our information systems by delivering systems with high performance, availability and security.

Administrative Information System Development Services

Develop and maintain the core business administrative information systems for the University:

Understand the University core administrative businesses information and processes;
Gather and analyze business and user requirements;
Advise the business design with information technology;
Design and develop secure and reliable information systems to streamline the administrative procedures;
Adopt industry best practices for enterprise information systems.

Data Warehousing Services

Develop and maintain the data warehouse system:

Gather and analyze business and user requirements;
Design and develop the data warehouse system to provide dashboards and reports for data analysis;
Adopt industry best practices for enterprise data warehouse system.

Quality Assurance & Applications Support Services

Quality Assurance & Applications Support team serves in the following areas: