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Service Overview

The conference services provide alternative communication channels to our users. The services assist UM members in the organization of online meetings, presentations, interviews, teaching and learning activities such as:

  • Online PhD oral defense
  • Online PhD or Master student recruitment
  • Online staff recruitment
  • Online webinar
  • Multi-parties (on or off campus) online meeting
  • Real time online teaching and global classroom

Getting started

There are two conferencing options. They are:

Zoom Cloud-Based Web Conference

ICTO subscribes a Zoom Cloud-Based Web Conference service. The only equipment needed to connect to the Zoom conferencing software is a computer, mobile or tablet with camera and microphone. It allows user to hold meeting, interview, Oral Defense, Conference or Virtual classroom from their own device (computer, mobile or tablet etc.) simultaneously with up to 300 participants per host.

Zoom Cloud-Based Web Conference allows real-time point-to-point communications as well as multicast communications from one sender to many receivers. It offers data streams of text-based messages, voice and video chat to be shared simultaneously, across geographically dispersed locations.

Zoom Cloud Based Web Conference Meeting with 25 attendees

Once you have started or joined a meeting, you can perform the following actions:

  • Invite someone to join the meeting by email or just sending a URL (link)
  • Share your desktop, web pages, documents, photos, videos, or specific application
  • Remote control
  • Group or private chat
  • Mute/unmute audio
  • Stop/start video
  • Dial-out another user to join your meeting by phone device
  • Record the meeting session (To avoid violation of the Personal Data Protection Act, if you are going to record the session during the Zoom meeting, please have the consent of the participants first)

In order to cope with different needs, ICTO provides the below accounts:

Basic Account All UM staff and students One to one, or multi-parties online meeting 40 mins Please follow the steps here
T&L Account (Teaching and Learning Account) Academic staff Teaching and learning activities Unlimited
  1. Please follow the steps here;
  2. Please contact ICTO Helpdesk for account upgrade;
Faculty Account Academic units -Online PhD oral defense

-Online PhD or Master student recruitment

-Online academic staff recruitment


Please contact your Faculty staff to schedule a meeting

Contact point:DeptID@

DeptID = your Faculty ID

e.g. fah@

Residential College Account Residential college Academic and student activities Unlimited Please contact your Residential College staff to schedule a meeting

Contact point:DeptID@

DeptID = your College ID

e.g. mcmc@

If above accounts can not fulfill your event requirement (for example, more than 300 participants or Webinar account is required), please contact ICTO Helpdesk for arrangement on service subscription (one month lead time is required usually for acquisition procedure).

Download Zoom Client to start

Please click here to download and install the Zoom client for Windows or Mac.

For Android, please visit Google Play to download the Zoom application.

For iOS, please visit the Apple App Store Apple App Store to download the Zoom application.

Hardware Based Video Conference

ICTO has set up hardware based video conference (VC) system at N6-2022. Users can host or join the Zoom Cloud Based Web Conference meeting using the VC system with high quality video, clear audio, and automated camera technologies in the mentioned meeting room. It can also provide internet-based real time collaboration for meetings, presentations, teaching and learning activities with the participants around the world.


Video Conference Meeting room at N6-2022

To reserve the video conference service at N6-2022:

    1. Access to  UM Resource Booking System in your browser;
    2. Login with your UMPASS password;
    3. Select N6 under Building and click Filter;
    4. Select available date and time next to N6-2022;
    1. Enter reservation information on the form;
    2. Click Create button.

Equipment list of the meeting rooms with VC capacity

Zoom cloud based web conferencing can be anywhere with your own equipment, but you may also reserve the following equipment or meeting rooms via ICTO for better experience.

ICTO-NB-01 ~ ICTO-NB-06 *
  • Lenovo Thinkpad with built-in cam and mic and Zoom meeting client.
ICTO-MC-01 ~ ICTO-MC-03 *
  • External Microphone and Camera.
ICTO-MC-04 ~ ICTO-MC-06 #
  • Logitech Meetup & Logitech Group

* Reservation through UM Resource Booking System

# Reservation through email @

  • Logitech Rally UHD camera with 5 expansion table microphone.
  • 55” 4K Mini LED TV.
  • Overhead projector.
  • Wireless microphone.
  • 34 seats.

Learn more


Eligible Users

  • Staff and Students

Service Available Hours

  • Mon – Sun
    24 hours

Service Support Hours

  • Mon – Thu
    09:00 – 13:00
    14:00 – 17:45
  • Fri
    09:00 – 13:00
    14:00 – 17:30

Support / FAQs


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