Performance Pledge
Mission
ICTO will provide advanced computing facilities, professional service and technical support, and quality information system services to our academic and administrative users that will foster community spirit for scholarly activities leading to academic excellence.
Performance Pledge
| PP Service | Service Quality Indicator | Process | Total no. of cases | No. of Non-Compliance cases | Compliance % in year 2022 | Reason for non-compliance |
|---|---|---|---|---|---|---|
| Printing Service | Application for Printing Quota Adjustment | Complete within 2 working days | 10 | — | 100.0% | — |
PP Service Target Group
- Students of the University
Scope of the pledged service
ICTO provides a fee-based printing service for students of University of Macau. In case of printing problem, or print out with unacceptable quality due to low toner, students can fill in a Printing Quota Adjustment Application Form online. ICTO will check and consider re-crediting the quota to students.
Suggestions
If you have any comments, please feel free to send to ICTO:
| Address : | Room 2017, Administration Building N6, Avenida da Universidade,Taipa, Macau, China |
| Tel. : | (853) 8822 8688 |
| Fax : | (853) 8822 2408 |
| Email : | @ |