User Satisfaction Survey on ICTO Services
Overview
ICTO will conduct the user satisfaction survey in every academic year to assess the satisfaction level of campus-wide users on overall information and communication technology services. In response to the survey result, we will study and plan for continuous improvement, and hence to provide better services.
Survey Results
Trend of ICT Service User Satisfaction
Number of Requests to Improve ICT Services
Recognition of ICTO Service Improvement
Overall Satisfaction Trend by User Category
Remark: The student category is further subdivided into UG students and PG students starting in the 2021/2022 academic year. A new category research staff was added in this survey. No previous data can be referred.
Overall Satisfaction Comparison by On or Off Campus Housing
ICT Services Satisfaction Comparison by On or Off Campus Housing
The Most Satisfying Aspects of ICTO
Network Services to Improve
The Activities that Impacting User Internet Experience the Most
Trend of ICT Service User Satisfaction
Number of Requests to Improve ICT Services
Recognition of ICTO Service Improvement
Overall Satisfaction Trend by User Categories
Remark: The student category is subdivided into UG student and PG student starting in the 2021/2022 academic year. A new category research staff was added in the same year. No previous data can be referred.
Overall Satisfaction Comparison by On or Off Campus Housing
ICT Services Satisfaction Comparison by On or Off Campus Housing
The Most Satisfying Aspects of ICTO
Top 5 satisfying aspects by user categories:
ICT Services Needed to Improve
Improvement needs by user categories:
Network Services to Improve
Multi-year Trend of ICT Service User Satisfaction
Number of Requests to Improve ICT Services
Sufficient Information on Information Security
Recognition of ICTO Service Improvement
Overall Satisfaction Trend by User Categories
Overall Satisfaction Comparison by On or Off Campus Housing
ICT Services Satisfaction Comparison by On or Off Campus Housing
The Top 6 Satisfactory Aspects of ICTO from User Comments
Distribution of Top 6 ICT Services that Need Improvement
Network Services to Improve
