User Satisfaction Survey on ICTO Services
Overview
ICTO will conduct the user satisfaction survey in every academic year to assess the satisfaction level of campus-wide users on overall information and communication technology services. In response to the survey result, we will study and plan for continuous improvement, and hence to provide better services.
Survey Results
2024/2025
Overall Satisfaction by User Category in Five Years
Recognition of ICTO Service Improvement
ICT Service Satisfaction in Five Years
Remark: UM App is a new survey item for 2024/2025.
Number of Requests to Improve ICT Services
Remark: UM App is a new survey item for 2024/2025.
The Most Satisfying ICT Services (maximum 3 votes per user)
Comparison of Satisfaction by On or Off Campus Housing
Network Services to Improve
The Activities that Impacting User Internet Experience the Most
