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eFax Service

Service Overview

eFax service allows you to  send and receive faxes using your computer. Benefits of using eFax:

  • You do not need to wait at the fax machine. Fax is sent to user’s eFax account and it will be forwarded to the user’s email as attachment;
  • Increase confidentiality: Faxes are no longer received by a fax machine which is easily accessed by other people;
  • You do not need to install a telephone line for fax machine. This can save the expenditure for toner and paper.

Getting started

Every department has an eFax account associated with a fax number for receiving departmental faxes.

Service Application
Send Faxes Please obtain your department head’s approval before applying the eFax account (called Domain User account in the system).
Receive Faxes Please ask your department fax account administrator for enabling the fax-to-email feature for you.

User can access the eFax service via eFax client or Webfax web page.

Learn more


Eligible Users

  • All staff

Service Available Hours

  • Mon – Sun
    24 hours

Service Support Hours

  • Mon – Thu
    09:00 – 13:00
    14:00 – 17:45
  • Fri
    09:00 – 13:00
    14:00 – 17:30

Support / FAQs


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